FAQ VENDORS
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Do I need to provide refunds for custom or personalized orders?
Refund policies for custom or personalized orders may vary depending on your store policies and the nature of the customization. Make sure to clearly communicate your refund policy to customers before they place their orders.
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Can I sell products that are drop-shipped from a third-party supplier?
Yes, you can sell drop-shipped products on our platform as long as you have a direct relationship with the supplier and can ensure the quality and timely delivery of the products to your customers.
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Do I need to provide product care instructions for my products?
It’s a good idea to provide product care instructions for your products to help customers prolong their lifespan and maintain their quality. You can include care instructions in your product listings or packaging.
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How do I handle sales tax for orders shipped to different states or countries?
Sales tax requirements vary depending on the location of your customers and your business. You may need to collect and remit sales tax for orders shipped to certain states or countries. Please consult with a tax professional for guidance.
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Can I offer subscriptions or recurring billing for my products?
We currently do not support subscriptions or recurring billing for products on our platform, but this is something we may consider adding in the future.
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What happens if I need to take a break from selling on Hub Artistry?
If you need to temporarily suspend your store or take a break from selling on our platform, you can do so by adjusting your store settings in your vendor dashboard.
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How do I handle product customization requests from customers?
You can communicate with customers directly to discuss customization options and pricing for their orders. Make sure to clearly communicate any customization details in your product listings.
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Can I sell products made by other artists or artisans?
Yes, you can sell products made by other artists or artisans as long as you have the necessary rights to do so. Just make sure to accurately represent the products in your listings.
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Do you offer any marketing or promotional services for vendors?
We regularly promote vendors and their products through our website, social media channels, and email newsletters to help drive traffic and sales to your store.
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Can I offer free shipping on my products?
Yes, you can offer free shipping on your products by including the cost of shipping in the product price or by setting up free shipping promotions through your vendor dashboard.
